ACM pays studios using 3 methods

• Smart Card (Philippine only) with a $50 minimum payout and Free Transfer
• Check (US only) with a $50 minimum payout and Free Transfer
• Wire Transfer (All can use) with $100 minimum payout and fees apply

Pay cutoff is at Midnight Las Vegas time 15th and Last day of each month. Please note that the Philippines is in advance of the US time so is 3pm on the 16th and the first (Philippine time)

Studio Statements are done and uploaded to the studio panel within hours of pays cutoff. Do NOT come to support and ask any questions about pay unless you have read the statement. Statements are available in the studio panel by doing the following:

• Log in to your studio account
• Click Reports
• Click Statement of Account

- At the bottom of the statement you will see one of 2 terms. Amount Paid means the money has been   sent. Carried Forward means you did not make the payment method minimum and the amount is   carried forward to next pay.
- If you see Amount Paid we have sent the money and expect the following lag to receive

Smart. We send the details to the Philippines BUT the cards are loaded when the agent and Smart decide. It is usually within 3 days and it is NOT straight away so stop asking support as they don't know and it just wastes everyones time.

Wire. The wires are entered straight away BUT with bank time differences, holidays and process times you need to allow up to 5 days to get to your account. There are a minimum of 3 banks involved in a wire so don't come to support until 5 days have passed and ask where your money is as support do not know

Checks. These are issued through our US bank and delivered by the US postal service. It varies widely but don't ask support until at least 7 days have passed. They do not know

Some facts all studios need to consider

• If you change your pay details within 72 hours (3 days) of the cutoff you will be paid the batch after the   cutoff
• We cannot check all payment details and if you enter the wrong details the payment will come back to   us, you will wait longer to receive and if you entered the wrong details any fees will be deducted.
• If you change your payment details after cutoff then you will not be paid until the next cutoff

Studio pays and Support

• Come to support anytime if you think your pay is wrong but make sure you have checked Statement of   Account before you do and can explain why you think it is wrong.
• Do NOT ask have we sent your money.... read the Statement of Account.
• Support are here to help but asking the same question to several support has to stop.

Intermsi